Effective October 7th, 2010

Return policy for wickedatvs.com

You may return your product to us within 7 days after taking receipt of the item. Your only responsibility is to get it back to us and pay a modest 10% restock fee. Now, some common sense does apply here and it does come with some responsibilities on your part.

YOU must get it back to us at your expense. YOU are responsible to get the return to us. For example, if you bought something at Walmart and decided you wanted to return it, YOU would have to bring it to the service desk to get your money back. Guess what, same for us... we probably just live a little further apart. So, since we shipped it to you for free (not really... see shipping), we expect you to ship it to us

We are not responsible for you (and/or your children), terrorizing through your neighborhood in a week, getting 17 tickets and then your wife threatening to divorce you if you don't "Get rid of that damn thing!"

In case I was vague or you didn't understand exactly what I meant;

We do NOT except COD, Freight Collect, or anything that costs us money. We already paid for it once. If you feel you need to return your cool stuff, it's on YOU. It's just plain fair.

Also, Product must be new, never used and in the original packaging and all shipping cost is the customer's responsibility.

We normally process your order within 24 hours. Once your item has left the warehouse, your order cannot be 'canceled'. Cancellations are only accepted within the first 24 hours of order submission. Orders canceled after the first 24 hours of order submission will have a 10% cancellation fee. Please be certain of your order before actually placing one as there are processing fees assessed on each order.

If such case occurs where the item is already in transit, you are responsible for all shipping costs to return the item to us. Items returned must be still in their original, unopened box with no damage or parts missing. Once item is received back at our warehouse, it will be processed and subject to a 10% restocking fee.

Gas machines that have been ridden in any way or gas parts that have contained gasoline cannot be returned. Gasoline is a hazardous, flammable material and anyone who sends it via the mail may be subject to fines and/or imprisonment.

So just be fair about the policy and we will too.

Minor cosmetic damage due to shipping (i.e. small cosmetic scratches on plastic) are not covered under our warranty and is not grounds for a return. Remember you are getting these units at wholesale pricing and you receive these units just as a dealer would. Which is a great way to save money by cutting out the middleman profit and ordering directly from us, the supplier. Don't worry though, if a mirror is cracked or missing or something like that, although it is very rare that this happens, then we will definitely send you out a replacement part.

Thanks,
Wicked ATVs Crew

 
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